At GIFTEEWAY, we want you to love your jewelry pieces. If you are not completely satisfied with your purchase, we are here to help with a secure and straightforward return process.
1. Return Windows & Eligibility
Timeframe: We accept returns and exchanges within 30 days of your package's delivery date.
Condition: To be eligible for a return, your jewelry must be unworn, undamaged, and in its original condition.
Packaging: Items must be returned in their original packaging, including any velvet pouches, gift boxes, or certificates of authenticity that arrived with your order.
Exceptions: Custom-designed jewelry, personalized engravings, and earrings (for hygienic reasons) are final sale and cannot be returned unless they arrive damaged.
2. Important Shipping Requirements (Please Read carefully)
Because we operate a fully online boutique, we utilize a secure, dedicated postal handling facility to receive all returns.
Authorized Carrier Only: All returns must be shipped strictly via Canada Post.
Private Couriers: Private courier networks (such as UPS, FedEx, DHL, or Purolator) cannot deliver to our facility. Packages sent via private couriers will be rejected by the station and returned to you at your expense.
Tracking & Insurance: Jewelry is high-value. We strongly recommend using a Canada Post service that includes tracking and delivery insurance. We are not responsible for return packages that are lost or damaged in transit.
3. How to Initiate a Return
Request a Return: Email us at [Insert Your Business Email] with your Order Number and the reason for your return.
Receive Authorization: Our team will review your request and reply within 24–48 hours with a Return Authorization Code.
Package Your Item: Safely pack your jewelry back into its original box to prevent scratching or tangling during transit.
Address Your Package: Clearly print our designated secure return address on the outside of your package:
[GIFTEEWAY]
PO BOX [99900 SZ 985 219]
STN [RPO MILLWOODS]
[EDMONTON AB T6K 0Y4]
4. Refunds & Processing Time
Inspection: Once your return package arrives at our secure postal facility, please allow 3–5 business days for our team to inspect the jewelry and verify its condition.
Approval: Once approved, your refund will be processed immediately.
Timeline: The credit will automatically apply to your original method of payment (Credit Card, PayPal, Shopify Payments, etc.). Depending on your financial institution, it typically takes 5–10 business days for the funds to reflect on your statement.
Shipping Fees: Original shipping costs are non-refundable.
Contact Us
If you have any questions about how to package your jewelry or navigate your Canada Post shipment, please reach out to us at [contact@gifteeway.ca]. We are happy to walk you through it!
